Your visit to Jannati is all about wonderful relaxation. However, if you haven’t had a spa experience before, you may have some questions about how things work. If your first visit is around the corner, it can be very useful to read our Spa Guidelines. This will serve our guide of best practices, good-to-know tips and information.
Spa Hours - Jannati is open daily from 8:00 AM until 10:00 PM. Jannati opens daily and you can always plan a visit. Your access and facility usage is valid during your membership period and/or a day visit in the Spa.
Bookings - Advance bookings are always recommended to guarantee your preferred treatment and time. We cannot secure bookings on personal training package without a credit card or cash deposit as advanced payment.
Arrival: Please arrive at least 15 minutes before your scheduled treatment time. This will enable you to enjoy get your beauty and health consultation and facilities.
Late Arrival: If you arrive late for an appointment, you will receive the best treatment possible within the remaining appointment time. Full treatment costs apply.
Memberships – Membership is available for Teens between ages 13 years and 5 years old; while for Adult is from 16 years old and above. Membership is a non-transferrable and non refundable.
Medical Concerns - Please notify our service providers and beauty therapists before booking any treatment if you have any physical ailments, allergies or disabilities, or are taking any medication, as this may affect your treatment.
Cancellation Policy - A 20% cancellation fee will be charged for any cancellation of paid service package(s).
Personal training booking cancellations can be re-scheduled on 1 session only, and should be done within 24 hour notice; otherwise will be considered as used.
Lockers - Individual locker key will be given to you upon arrival which will allow you to store your valuable belongings for safety & security purposes. Fresh clean towel and robe are available in each locker. Locker key should be returned back to the Reception desk before leaving the Spa.
Valuables - Jannati Spa will not be held responsible for any lost or stolen items. We recommend that you remove any jewelleries like earrings, necklace, bracelet, and other accessories before your treatment and bathing. You can store any valuables with the rest of your things in your locker in the changing rooms.
Mobile Phones - As a courtesy to other guests, please switch off your mobile phone or place it in silent during your treatment at Jannati. No video & No photography policy in the spa premises is strictly followed.
During your treatment: We will adapt our treatment to suit your taste and your therapist will ask you about your preference with regard to music and light level for your comfort.
If you want your therapist to use a different pressure during your massage, just let them know. They will also be happy answer any questions or specific requests you have.
Swimming Pool Usage – Open from 8am until 9:30pm. Entrance fee AED 75/- per person (adult) including the wet areas such as Sauna, Jacuzzi, and Steam for a maximum of 3 hours usage.
Children under 12 years & below cannot access the pool unless accompanied by a parent. Boys under 6 years & above cannot access Jannati. Toddlers should be at least 3 years old and must be potty trained.
Swim Wear - Your modesty will be respected at all times. Swimming apparel & and wet area accessories, such as goggles, swimming caps, & slippers are available in our retail display. Jannati “swim wear policy” applies.
No Kids Policy - is strictly followed in the Gym/Fitness studio, and wet areas facilities.
Wet Areas – While relaxing, enjoy the benefit of Jacuzzi, sauna, and steam room after your swimming pool usage. If you have high blood pressure or a heart condition, then check with your doctor and be sure to limit your time in hot temperature, like steam or the sauna.
Nursery Room - We advise our guests to leave their children and her nanny at the nursery room in order for you to enjoy your visit in Jannati.
Gymnasium - Our professional and friendly fitness instructors will assist and introduce you on how to use the machines and equipment properly. Misuse of equipment can result in injury and/or damage to the equipment; follow directions and instructions. Ask assistance from the fitness staff if you are unfamiliar with equipment.
Group Fitness Classes - Be on time for group fitness classes. It is disruptive to the other participants and the instructor when you arrive late. Athletic /rubber shoes are required. Wear a proper footwear like training shoes & rubber shoes during your workout activities.
Taking a shower before & after strenuous activities is highly recommended.
Relaxation Rooms - To get the best out of your treatment, take some time to relax afterwards at our Relaxation Rooms. Do not plan any stressful activities or vigorous exercise for after your treatment. That way you can carry the wonderful, relaxed feeling for as long as possible.
Health & Safety Precautions – the following are Do’s and Don’ts which our clients must follow before and/or after her treatment visit as recommended.
Waxing is not recommended before a body treatment example body scrub and Moroccan bath treatments. If you choose to wax, you must at least wait for maximum 3 days hours prior to your service.
We advised not to use the wet areas (pool, Jacuzzi, sauna and/or steam) on the same day before and/or after your waxing treatment.
Massages or body scrubs are not recommended if sunburned. It is essential that all guests shower prior to their service as it is soothing and beneficial for rinsing away unwanted minerals or chemicals on the body.
Hammam service is not recommended after your massage treatment on the same day. Likewise, facial and eyebrow bleaching is not recommended after your facial treatment on the same day.
Lost & Found Policy - We keep any lost and found items for 1 up to 2 weeks. If you have lost something, please approach one of our Staff to assist to track and find items for you; however, Jannati staff will not be held responsible of any lost valuable belongings.
Membership Freezing Option - Being a member of Jannati, you are entitled for a Freezing period upon request. Your membership will be on-hold for a certain given period depending on type of membership chosen.
You may be required to provide a proof of evidence with valid reason (i.e. medical/health, traveling, and other personal concerns), to be submitted along with the completed Freezing Request Form available in the Reception Desk.
Personal Hygiene - Exercising will make you sweat and that can cause body odor. Wear a good anti-perspirant deodorant to keep odor to a minimum. Do not spray yourself with perfume before hitting the gym—some people are very sensitive to scent and get headaches or migraines from the chemicals.
Taking a shower before & after workout activities is highly recommended.
Prayer Rooms are available in the first floor and ground floor. Ask our staff on-duty for directions.
Environment Awareness - Respecting the environment is a key part of Jannati spa experience. You can do this during your visit in a number of ways. Use towels only as minimum as you need to prevent unnecessary washing. Use only what you need.
Customer Service - Your opinion is important to us. We trust that you will inform us what you thought about the services received during your visit. We are happy to hear from you; your comments and concerns can be addressed to our Reception desk staff and by filling out our Customer Service Evaluation Form.
No Smoking/ No Alcohol Policy - Smoking and alcohol drink is strictly prohibited.
Parking - Jannati provides free parking area on a first come first served basis for guests and members with a 24 hour security on duty.